I called in the morning and they came early in the afternoon. Very responsive!! There was water coming up through the grout in our bathroom floor. We had already changed the toilet ring since that was closest to the leak. Brian came and found the leak right away. It was behind the shower wall caused by a hole in the valve that adjusts the water temperature. When we went into my closet behind the shower, it was all wet and just starting to mold. He cut a small square out of the dry(wet)wall and did the repair – replacing the old plastic part with a new brass one. He kept the fix as reasonable as possible by reusing older parts until we can replace the whole thing at a future time. He sprayed bleach and water into the wet areas and suggested I set up a fan to dry. I was truly impressed with his knowledge and efficiency. He was also very gracious and polite. This is our second time to use this company and we are SO glad we found them!!